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  1. Selene gave me all the options and presented the best alternative to keep my home. My payment going forward will be “unbelievably perfect” and the decrease in interest rate is “amazing.”. When Selene confirmed that I could use a single TPP payment as the down payment, I was significantly relieved, frankly I was on the verge of tears.

  2. Rushmore Loan Management Services understands that you may be experiencing a temporally or long-term hardship and need help. Your loan may be past due or you may be facing foreclosure. Were want to assist you for possible loss mitigation options which may be available to you. If your loan is owned by Fannie Mae or Freddie […] Fixed Income

  3. For more information, please contact us at (800) 561-4567, 8:00 AM-9:00 PM Eastern Time, Monday - Friday. For New York Residents Only: You may file complaints about Carrington Mortgage Services, LLC (“Carrington”) with the New York State Department of Financial Services. You may obtain further information from the New York State Department ...

  4. The regulation defines “loss mitigation application” as “an oral or written request for a loss mitigation option that is accompanied by any information required by a servicer for evaluation for a loss mitigation option,” 12 C.F.R. § 1024.31, and “complete loss mitigation application” as “an application in connection with which a servicer has received all the information that the ...

  5. Revised: 09/07/2018. This completed Borrower Assistance Application and all required documentation must be sent to one of the following locations: Mail: Attn: Loss Mitigation Secure Fax: 949-341-2238. Rushmore Loan Management Services LLC 15480 Laguna Canyon Road Irvine, CA 92618.

  6. Pursuant to federal law, if a borrower is represented by counsel in a bankruptcy proceeding, we are not permitted to discuss loss mitigation options with the borrower directly without written authorization from the attorney. However, the attorney can provide us with written authorization to discuss loss mitigation options with the borrower.

  7. Option 2: Print and complete the Loss Mitigation Application, and submit with any supporting documents through one of the following methods: Fax to: 866-234-9845; Mail to: Flagstar Bank Loss Mitigation Department W-110-2 5151 Corporate Drive Troy, MI 48098; If you have any questions, please call us at 800-393-4887, Monday-Friday 8:30 a.m.-9 p.m ...