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Cultural intelligence, or CQ, is the ability to make sense of unfamiliar contexts and then blend in. It has three components—the cognitive, the physical, and the...
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Cultural intelligence, or CQ, is the ability to make sense...
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5 de ago. de 2022 · Cultural intelligence is one’s ability to adapt when confronted with problems arising in interactions with people or artifacts of cultures other than one’s own (Sternberg et al. 2021a).
- Overview
- What is cultural intelligence in the workplace?
- Components of cultural intelligence
- Why is cultural intelligence important in the workplace?
- How to encourage cultural intelligence in the workplace
As the global economy is transforming quickly, more companies want to prepare their employees with the skills to work with diverse populations across the world. A key ability in doing this successfully is having cultural intelligence. Learning about this concept can help you understand why this is important and how it can help improve business perf...
Cultural intelligence, or cultural quotient (CQ), is the ability to relate to others and interact effectively across cultures. Since large companies often operate on a global scale, employees adapt to the respective cultures of their peers.As with emotional intelligence, cultural intelligence requires placing the interests, feelings and cultures of...
1. Cognitive skills
To interact and engage with a multicultural society, it helps to understand the basics of different cultures. To achieve that, you must use your cognitive abilities to observe and evaluate the behaviors of your colleagues.This component of cultural intelligence involves the ability to recognize and understand a different culture, and then, adapt your behavior and approach. Using your cognitive skills also means developing new ways you can research cultures to better understand them, often beyond the workplace.
2. Physical cues
This is the ability to reciprocate gestures to show that you understand and can communicate with other peoples' cultures. Different cultures use distinct physical cues. By reciprocating these actions, you're engaging the physical component of cultural intelligence. An example of physical cues is if you can create and present a slide deck to another culture, understanding the audience, style and language to communicate effectively.
3. Emotional understanding
Cultural intelligence requires an individual to have the perseverance to learn from their mistakes. This component involves using personal efforts and self-determination to engage other people.Practicing your newly acquired cultural knowledge is the best way to make sure you succeed in a business negotiation or have a successful interaction in a new cultural setting. The idea is to keep refining and growing in confidence after a challenging encounter within different cultures.Related: What Is Emotional Intelligence? Definition, Key Elements and Examples
It creates harmony
By enhancing cultural intelligence, team members become compassionate and sensitive to divergent opinions and perceptions. When coworkers are adaptive and can assimilate into each other's cultures, they can develop a culture of harmony, which makes it easier to be productive in the workplace.Additionally, leaders with high cultural intelligence may find it easier to build a strong team bond. For example, team-building exercises can encourage members to understand each other's strengths and weaknesses and allow them to work together to solve problems.
It improves communication
Cultural intelligence is a vital tool among the components of effective workplace communication, especially in a large organization with different cultural personalities.Communication in the workplace includes how behavior is perceived in an unfamiliar setting. A culturally intelligent team can more easily understand each other and interact more effectively, resulting in less miscommunication.Related: The Components of Effective Workplace Communication
It expands innovation
Organizations depend on their team's ability to identify opportunities for innovation, such as developing and implementing new strategies to sell a product in a new territory. Cultural intelligence can develop one's ability to adapt to an emerging demographic while also creating an environment in which everyone feels comfortable enough to voice their opinions.Related: Creativity in the Workplace: Characteristics and Examples
1. Accept everyone's unique opinions
Using cultural intelligence to observe and empathize with a colleague makes it easier to connect with them on several levels. Individuals with a high level of cultural intelligence are also open to a wide range of suggestions, opinions and advice from diverse people with different strengths. If you are unsure about anyone's behaviors or language, consider being open and honest about these to understand cultural differences.
2. Strive to learn more
Just as you learn different skills in the workplace, such as stress management, self-motivation and emotional intelligence, it is equally important to improve your cultural intelligence. You can practice this by taking a cultural intelligence test, interacting with people and simply observing.Learning about and interacting with diverse cultures can help you improve and understand certain behavior or actions in the workplace. Cultural intelligence can assist you in learning and adapting to different cultures through the following practices: •Understanding why certain things are done differently in different cultures, which can help you make more informed decisions •Observing behavior through social media and memorizing different cultural practices to understand your colleagues effectively •Keeping records of your observations to refer to when in doubt to ensure you're regularly improving your cultural intelligence
3. Establish a conflict-solving practice
Conflict may occur within any type of team. Cultural intelligence can help in identifying the sources of disagreements and establishing strategies to solve problems when they arise. Team members should always remind themselves of practices that are designed to neutralize any conflicts that stem from cultural differences. You can also be proactive with culturally responsive training courses to minimize conflicts before they arise. Share: Twitter LinkedIn Facebook Email
28 de jun. de 2022 · Between Cultures. Intelligence. The What, How and Why of Cultural Intelligence. Cultural intelligence helps people live and work successfully across cultures. Posted June 28, 2022 |...
CULTURAL INTELLIGENCE meaning: knowledge or understanding of how a person from a particular country, race, religion, etc. lives…. Learn more.
Cultural Intelligence (CQ) is the ability to recognize and adapt to cultural differences. It can give you the confidence to operate successfully in a wide range of settings. Culture doesn't just refer to nationality, ethnicity or religion.
Cultural intelligence (CQ) refers to an individual’s capability to function effectively in situations characterized by cultural diversity. Unlike many cultural competency models that are developed inductively, CQ offers a theoretically derived and comprehensive framework based on the theory of multiple loci of intelligence.
