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The Trusted Advisor. Pasta blanda – 9 octubre 2001. Edición Inglés por Robert M. Maister, David H.^Green, Charles H.^Galford (Autor) 4.4 1,365 calificaciones. Ver todos los formatos y ediciones. Hasta 24 meses de $20.21 con costo de financiamiento Ver más opciones.
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The trusted advisor is the person the client turns to when an issue first arises, often in times of great urgency: a crisis, a change, a triumph, or a defeat. Issues at this level are no longer seen merely as organizational problems, but also involve a personal dimension.
The key to professional success, they argue, is the ability to earn the trust and confidence of clients. In this 20th anniversary edition, Maister, Green, and Galford enrich our understanding of today’s society and illustrate how to be effective communicators in a digital world.
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To demonstrate the paramount importance of trust, the authors use anecdotes, experiences, and examples -- successes and mistakes, their own and others' -- to great effect. The result is an immensely readable book that will be welcomed by the inexperienced advisor and the most seasoned expert alike. Leer más.
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Empieza a leer 📖 The Trusted Advisor: 20th Anniversary Edition en línea y consigue acceso a una biblioteca inagotable de libros académicos y de no ficción con Perlego.
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1) A sneak preview: What would be the benefits if your clients trusted you more? What are the primary characteristics of a trusted advisor? 2) What is a Trusted Advisor? (What do great trusted advisors all seem to do?) 3) Earning Trust (What are the dynamics of trusting and being trusted?)
- CD de audio
