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Elena Ford became chief dealer engagement officer in September 2023, for which she reports to Andrew Frick, president, Ford Blue. In this role, she works closely with Ford’s 10,000 dealers worldwide to help effect their collective transformation into a competitive differentiator for the company.
Elena A. Ford is vice president, Global Dealer and Consumer Experience, effective March 1, 2013. She reports to Jim Farley, executive vice president, Global Marketing, Sales and Service and Lincoln.
Elena is the great-great-granddaughter of company founder Henry Ford, and granddaughter of longtime Ford Motor Company president Henry Ford II. [5] Elena was close to her maternal grandfather, Henry Ford II, once referring to him as her best friend. Henry taught Elena to drive a stick shift in his F-100 Ford pick-up truck insisting she learned ...
12 de sept. de 2023 · In her new role, Elena Ford will work with 10,000 dealers worldwide on retail facilities, training, diversity and community engagement. William Clay Ford III, son of the executive chair,...
12 de sept. de 2023 · Elena Ford, Ford’s chief customer experience officer, is named chief dealer engagement officer, effective today. In this role, she will work closely with Ford’s 10,000 dealers worldwide to accelerate their transformation into a competitive differentiator across Ford’s global businesses.
12 de jul. de 2021 · Elena Ford, Chief Customer Experience Officer, introduces the new Ford Signature experience to select dealerships across the globe. Ford Signature stores were carefully designed after 18...
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25 de mar. de 2017 · The real challenge: creating the dealer-customer connection. And that’s where the real challenge is: getting Ford’s 10,000 dealers, 400,000 dealer employees and 200,000 corporate employees to focus on that make-or-break singular customer moment. “You have to bring people along with you,” says Elena.
