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About Valve | Steamworks | Jobs | Steam Distribution | Gift Cards. Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in, need to reset your password, or recover a hijacked account.
Inicia sesión en tu cuenta de Steam para recibir asistencia con tus juegos de Steam, contactar al equipo de Soporte de Steam, solicitar reembolsos y mucho más. También dispones de ayuda si no puedes iniciar sesión, necesitas restablecer tu contraseña o recuperar una cuenta robada.
- Refunds on Downloadable Content
- Refunds on In-Game Purchases
- Refunds on Titles Purchased Prior to Release Date
- Steam Wallet Refunds
- Renewable Subscriptions
- Steam Hardware
- Refunds on Bundles
- Purchases Made Outside of Steam
- Vac Bans
- Video Content
DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred. Please note that in some cases, Steam will be unable to give refunds for some third party DLC (for exam...
Steam will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred. Third-party developers will have the option to enable refunds for in-game items on these terms. Steam will tell you at the time of purchase if the game devel...
When you purchase a title on Steam prior to the release date, the two-hour playtime limit for refunds will apply (except for beta testing), but the 14-day period for refunds will not start until the release date. For example, if you purchase a game that is in Early Access or Advanced Access, any playtime will count against the two-hour refund limit...
You may request a refund for Steam Wallet funds within fourteen days of purchase if they were purchased on Steam and if you have not used any of those funds.
For some content and services, Steam offers periodic (e.g. monthly, yearly) access that you pay for on a recurring basis. If a renewable subscription has not been used during the current billing cycle, you may request a refund within 48 hours of the initial purchase or within 48 hours of any automatic renewal. Content is considered used if any game...
Within the applicable time frame and process identified in the Hardware Refund Policy, you may request a refund for Steam hardware and accessories purchased via Steam.
You can receive a full refund for any bundle purchased on the Steam Store, so long as none of the items in the bundle have been transferred, and if the combined usage time for all items in the bundle is less than two hours. If a bundle includes an in-game item or DLC that is not refundable, Steam will tell you if the whole bundle is refundable duri...
Valve cannot provide refunds for purchases made outside of Steam (for example, CD keys or Steam wallet cards purchased from third parties).
If you have been banned by VAC (the Valve Anti-Cheat system) on a game, you lose the right to refund that game.
We are unable to offer refunds for video content on Steam (e.g. movies, shorts, series, episodes, and tutorials), unless the video is in a bundle with other (non-video) refundable content.
Puedes solicitar un reembolso u otro tipo de asistencia con tus compras de Steam en help.steampowered.com. Última actualización: 23 de abril de 2024
1. Dirígete a https://help.steampowered.com/en/. Este es el sitio web del soporte de Steam. Puedes acceder a él para recibir ayuda en una serie de problemas y enviar un ticket a Steam en caso de que los inconvenientes no puedan solucionarse. Steam no brinda soporte telefónico para sus productos.
By Ara and 1 collaborators. Esta es un guía paso a paso sobre cómo navegar por la página de ayuda del Soporte de Steam para recuperar tu cuenta si has perdido el acceso a ella. También disponible en:
Steam Support is the official website for getting help with your Steam account, games, and other issues. You can browse the knowledge base articles, search for solutions, or submit a ticket to the Steam Support team. Steam Support also provides information on Steam features, services, statistics, and contact details.
