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2 de mar. de 2012 · Both are acceptable when you call technical support, but they can have slightly different meanings. The display doesn't work = The display is broken. It has stopped working completely. The display isn't working = The display isn't working right now.
- Overview
- Before you begin
- 1. Check your speaker output
- 2. Run the audio troubleshooter
- 3. Verify that all Windows Updates are installed
- 4. Check your cables, plugs, jacks, volume, speaker, and headphone connections
- 5. Check sound settings
- 6. Fix your audio drivers
- 7. Set your audio device as the default device
- 8. Turn off audio enhancements
If you’re having sound or audio problems, the following suggestions might help. The tips are listed in order, so start with the first one, see if that helps, and then continue to the next one if it doesn’t.
Start by running the automated audio troubleshooter in the Get Help app. Get Help automatically runs diagnostics and takes the correct steps to fix most audio issues.
If the Get Help app is unable to resolve your sound or audio issue, try the possible solutions listed:
If multiple audio output devices are available, check that you have the appropriate one selected. Here's how:
1.Select the Speakers icon on the taskbar.
2.Next, select the arrow to the right of the speaker volume slider to open a list of audio devices connected to your computer. The tool tip should display as Manage audio devices when hovering over the arrow.
3.Check that your audio is playing to the audio device you prefer, such as a speaker or headphones.
The audio troubleshooter might be able to fix audio problems automatically.
To run the troubleshooter:
1.Go to Search in the taskbar, type audio troubleshooter, and select Find and fix problems with playing sound from the results to launch the troubleshooter.
2.Select Next, and then select the device you want to troubleshoot and then continue through the troubleshooter.
You can also launch the troubleshooter from audio Settings:
•Select Start > Settings > System > Sound > Troubleshoot common sound problems and select Output devices or Input devices.
To check for updates:
1.Select Start > Settings > Windows Update and select Check for updates.
2.Do one of the following:
•If the status says, "You're up to date," go to the next tip.
•If the status says, "Updates are available," select Install now.
3.Select the updates you want to install, then select Install.
Try these steps:
1.Check your speaker and headphone connections for loose cords or cables. Make sure all cords and cables are plugged in.
2.If you have multiple 5mm jacks to plug into, especially on a surround sound system, make sure all cords and cables are plugged into the correct jack.
•If it’s not clear which jack goes with which cord, consult your hardware manufacturer, or try the most obvious outputs one at a time and see if they work.
3.Make sure the power is turned on.
4.Make sure the mute setting is not turned on and try turning up all the volume controls.
Check to make sure your audio devices aren't muted and haven't been disabled.
1.Select and hold (or right-click) the Speakers icon on the taskbar, and then select Open Volume mixer.
2.You’ll see a set of volume controls for your devices. Make sure none of them are muted. If any of them are muted, you’ll see an "x" next to the volume control . To unmute do one of the following:
•Select the volume control and adjust to the desired volume level.
•Select the Unmute speakers icon .
3.Check your device properties to make sure that your devices have not been disabled by mistake. Select Start > Settings > System > Sound .
Hardware problems can be caused by outdated or malfunctioning drivers. Make sure your audio driver is up to date and update it if needed. If that doesn't work, try uninstalling the audio driver (it will reinstall automatically). If that doesn't work, try using the generic audio driver that comes with Windows. If you're having audio issues after installing updates, try rolling back your audio driver.
To update your audio driver automatically:
1.In the search box on the taskbar, type device manager, then select it from the results.
2.Select the arrow next to Sound, video and game controllers to expand it.
3.Select and hold (or right-click) the listing for your sound card or audio device, such as headphones or speakers, select Update driver, then select Search automatically for drivers. Follow the instructions to complete the update.
If Windows doesn't find a new driver, look for one on the device manufacturer's website and follow those instructions. If that doesn't work, try uninstalling your audio driver.
If you're connecting to an audio device—such as headphones or speakers—using USB or HDMI, you might need to set that device as the default audio device. If you’re using an external monitor that doesn’t have built-in speakers, make sure that the monitor isn’t already selected as your default output device. if it is, you won’t have any audio. You can check that when you set your default output audio device. Here’s how:
1.Select Start > Settings > System > Sound .
Sometimes having audio enhancements on can result in audio issues. Disabling them may resolve your issue.
1.In the search box on the taskbar, type control panel, then select it from the results.
2.Select Hardware and Sound from the Control Panel, and then select Sound.
3.On the Playback tab, select and hold (or right-click) the Default Device, and then select Properties.
4.Select the Advanced tab and uncheck either the Enable audio enhancements or the Enable sound effects check box (depending on which option you see), select Apply, and try to play your audio device.
5.If that doesn't work, on the Playback tab, select and hold (or right-click) another default device (if you have one), and select Properties. Uncheck either the Enable audio enhancements or the Enable sound effects check box (depending on which option you see), select Apply, and try to play audio again. Do this for each default device.
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