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  1. crewss.hagroup.comLog in

    Crew Self-Service. Need help logging in?

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  2. Learn more about our crew appreciation and service charge policy. The “Crew Appreciation” is a daily amount for each guest that will be automatically added to your onboard account for your convenience, to recognize the efforts of a wide variety of crewmembers.

  3. Guests may call for room service delivery or order through OceanNow® in the Princess® MedallionClass® app at any time of the day or night. Guests with the latest Princess Plus and Princess Premier packages enjoy OceanNow® and room service delivery with no charge.

  4. Access your Princess Cruises account or create a new one. Manage bookings, enjoy personalized services, and more with My Princess.

    • How Much Are Gratuities on Princess?
    • Who Is Charged Gratuities on Princess?
    • How Do I Pay Gratuities?
    • Can I Change Or Remove The Gratuity amount?
    • Can I Adjust The Gratuity If I Bought A Princess Plus/Premier Package?
    • What Staff Is Covered by Gratuities?
    • Can I Tip More If I Want?

    Gratuities — or as Princess calls them “Crew Appreciation” — currently run different amounts depending on the type of cabin that you book. Lower tier cabins see lower costs while more expensive rooms also have higher gratuities. Current rates are set at: 1. Balcony Cabins and Below: $16.00 per person, per day 2. Mini-Suites and Reserve Collection: ...

    While some cruise lines do offer a break on these charges for small kids (typically those under 2-3 years old), Princess does not. According to the cruise line, children are included with the charge. That means you should expect that every passenger sailing the cruise line will see the crew appreciation charge when sailing. So a family of four in a...

    When it comes to actually paying the gratuity fee, you have a few options. First, you can prepay the gratuity before you sail. The full charge is calculated and then you can call the cruise line or pay via your online account up to two days before your trip. This means that once you sail the charge is already taken care of. The second method is to ...

    Say you have a bad experience on your cruise and don’t think the crew appreciation is justified. Are you able to change it? Yes, you can. You can simply head down to Guest Services to explain the situation and have the gratuity amount changed or removed. That said, you should know that this is considered in poor taste in most cases. If you have bad...

    If you bought the package, then the crew appreciation amount is a perk that is included. However, with this package you lose the ability to adjust the tip amount. According to Princes, “You have complete discretion to adjust crew appreciation payment while onboard, but crew appreciation may only be adjusted prior to disembarking the ship. If includ...

    While Princess doesn’t lay out the specifics regarding who gets how much of the crew appreciation, the cruise line does offer some glimpse into where your money goes on its website: “All of the Crew Appreciation and Service Charge payments made by all guests on all ships in our fleet are pooled, net of credit card transaction fees. The pooled funds...

    Absolutely. If you receive exceptional service and want to show your appreciation, then you can certainly tip more. The staff will certainly be happy to accept cash as a “thank you.”

  5. While specific position requirements depend on the job you are interested in, there are some essential requirements that all crew must meet to work onboard: Be 21 years of age or older. Be able to pass a criminal background check.

  6. CrewCallservice on demand is available on stateroom TVs as well as the MedallionClass® app and leverages the innovative OceanMedallion wearable to guide a crew member to a guest’s exact location to be of service to the guest.