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Elena Ford became chief dealer engagement officer in September 2023, for which she reports to Andrew Frick, president, Ford Blue. In this role, she works closely with Ford’s 10,000 dealers worldwide to help effect their collective transformation into a competitive differentiator for the company.
Elena is the great-great-granddaughter of company founder Henry Ford, and granddaughter of longtime Ford Motor Company president Henry Ford II. [5] Elena was close to her maternal grandfather, Henry Ford II, once referring to him as her best friend. Henry taught Elena to drive a stick shift in his F-100 Ford pick-up truck insisting she learned ...
- American
- New York University
- Elena Ford-Niarchos
Elena Ford is the Chief Customer Experience Officer of Ford Motors and is the first female Ford family member to hold an executive position at the company. Elena heads the Ford Customer Service and Quality Division and is dedicated to designing a world-class customer experience platform that connects Ford with its customers around the world.
- Female
- Ford Motor
- Detroit, Michigan
Elena Ford is chief customer experience officer, Ford Blue, effective March 2, 2022. She reports to Kumar Galhotra, president, Ford Blue. Prior to this, Elena has been chief customer experience officer, Ford Motor Company, responsible for leading the organization that’s creating a world-class customer experience throughout the entire
30 de jun. de 2021 · 2.39M subscribers. Subscribed. 59. 7.2K views 2 years ago #Ford. Elena Ford, Ford's Chief Customer Experience Officer, welcomes you to our Customer Experience Movement, which was designed...
- 2 min
- 7.2K
- Ford Motor Company
3 de ago. de 2020 · Elena Ford - Ford Motor Company | LinkedIn. Detroit Metropolitan Area. 8K followers 500+ connections. View mutual connections with Elena. Welcome back. Ford Motor Company. New York...
- 8K followers
Elena Ford is chief customer experience officer, Ford Motor Company. In this role, she leads the organization responsible for creating a world-class customer experience throughout the entire ownership cycle. She reports to Kumar Galhotra, Ford president, Americas and International Markets Group.
