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  1. No Mac: no canto superior esquerdo, clique no menu Apple > Desligar. No Windows: no menu Iniciar, clique em Ligar/Desligar > Desligar. No Chromebook: no canto superior direito, clique no relógio Sair > Desligar. Deixe o computador desligado por ao menos 10 segundos. Religue-o e tente usar a Netflix de novo.

  2. Erro D7361-1254-8004CD22 da Netflix. Se visualizar o código de erro D7361-1254-8004CD22 com esta mensagem: Desculpe pela interrupção Estamos tendo problemas com sua solicitação. Isso significa que a tela ou monitor em uso não é compatível com a proteção de conteúdo exigida pela Netflix. Siga as instruções para corrigir esse erro.

  3. Shut down your computer through the menu: For Mac: At the top left, click the Apple menu > Shut Down. For Windows: From the Start menu, click Power > Shut down. For Chromebook: From the bottom right, click on the time > Sign out > Shut down. Leave your computer off for at least 10 seconds. Turn it back on, then try Netflix again.

  4. From the Windows Start menu on your computer, click Settings. Click System. From the lefthand side, click Sound. At the top-right, click Sound Control Panel. In the Sound window that opens, click the device with a green check mark. Click Properties. Make sure Disable all enhancements is turned on. If you don't see the Enhancements tab, or if ...

  5. If you experience the error code U7361-1254-C00D5212 on your Windows computer, use this article to resolve the issue.

  6. If you see the error code U7361-1254-80070057 on your Windows 10 computer or tablet, use this article to resolve the issue.

  7. It's typically caused by using an unsupported video output method, such as a Wireless Display Adapter. Follow the troubleshooting steps below to resolve the issue. Disconnect your video output device. Disconnect the unsupported video output device from your computer. Try Netflix again.